We are very serious about the data we collect and it’s protection and fair usage. All the data collected including but not limited to contact number, name, email, address, device information etc. is used fairly in accordance to the law and the usage mentioned in the terms. WE DO NOT SELL OR OUTSOURCE ANY KIND OF DATA OR PERSONAL INFORMATION WE COLLECT. Here is the details of information we might collect
1. User’s private individual information
During site usage you might be asked to submit your personal proof of identity or other personal details to ensure your identity and to facilitate us to contact you. We will use your personal information submitted by you including Full name, Contact number, Email address, Postal Address etc. solely to contact you regarding the services you requested for.
2. Payment Information
If you avail our services the required payment should be made by you. We will not ask for your credit card details over the phone. All the private information will be entered by you for the billing purpose on the third party payment gateway. The information of debit and credit card is processed securely and is not saved anywhere with us.
3. Device information
We might request computer information to understand the issue or to take access. The details we might ask is your login and password and/or access to few programs to facilitate the debug and troubleshooting. Other information may include computer model, manufacturing date, peripherals connected etc.
Please read carefully to understand how our support service works:
1. Remote Access
Our technician might ask for remote access of your system to troubleshoot the issue. We use certified tools and programs that allows us to take control of your system remotely to find and diagnose the issue. Our technical staff is well trained and well aware of the do’s and don’ts to ensure complete safety and privacy for you.
2. Tools/Programs we use
We use various tools during various stages of providing support service. We will use tools to have remote access of your system. Information collected using any tools to diagnose the issue does not include your personal files, web browsing history, Emails etc.
3 Support session records
We reserve the right to record support session which includes phone calls between you and our technician and remote session. We solely use this for training and quality checks and no information is made public by us. The records are used to make service better for you and to help us train our staff better.
The terms define how we uses and protects your information which are provided by you during various stages of the support service and website usage. We strictly ensures proper security of your data from any unauthorized use. We keep the information with us after the support service is finished to ensure better services in future. The following terms can be updated time-to-time without any notification hence you are requested to visit the page regularly to ensure that you abide by the terms mentioned.